Provision of technical support services to SHAPE

Essential Qualifications/Experience:

·       Knowledge of Information Computer Technology (ICT), with five years’ ICT experience in a comparable professional setting

·       Practical experience in the design, development, implementation, testing and maintenance of a common document repository and collaborative tool and platform integrating new policies, processes, technology and organization

·       One year experience in the last three (3) years in managing a platform comparable to LAWFAS as described above

·       Experience in functional support in the form of investigating and resolving problems, documenting solutions and implementing continual improvement processes

·       Experience demonstrating the ability to perform assigned tasks without immediate direct supervision

Desirable Qualifications/Experience:

·       Experience working in or with NATO

·       Experience assisting users to use a platform comparable to LAWFAS 

·       Professional knowledge of French language (STANAG 6001)

DUTIES/ROLE:

·       Update and explore technical and organizational solutions for securing and assuring the data in LAWFAS

·       Administer the LAWFAS platform through creation of new accounts, reset of expired passwords, and providing training and assistance to users

·       Manage the process for publishing information using the LAWFAS platform:

ü  Define publishing workflows

ü  Upload and collect missing/new documents

ü  Review uploaded documents

ü  Complete metadata

ü  Publish curated documents to authorized users

·       Develop templates and processes to implement data standards for LAWFAS records. 16.2.5 Develop collaboration workflows and/or workspaces for ACO OLA and other NATO entities. Prepares technical, functional and user documentation

·       Analyse and continually improve the usability of the LAWFAS platform

·       Archiving:

ü  Apply the NATO Information Management Policy (NIMP)

ü  Contribute technical expertise to inform potential revision of the NIMP

ü  Define archiving workflows and processes

ü  Develop processes and technical solutions to manage and archive currently non-digitalized records

·       Provide SME advice for the management and validation of the operational software requirements for the LAWFAS tool, such as data configuration management, database operation, data migration, and problem correction

·       Provide LAWFAS SME tools Help Desk assistance to LAWFAS’ users

·       Conduct user requirements capture and use case production for the LAWFAS functional enhancements by the software technician. Investigate and identify technical solutions in liaison with the NCIA

·       Perform general IT / CIS support for the ACO OLA in liaison with the NCIA

·        Develop workflows and workspaces to facilitate legal office collaboration with other NATO entities

·       Support LAWFAS-related conferences and meetings, providing protocol support when required

·       Provide LAWFAS user training

·       Coordinate with the SHAPE Reprographics Section in support of the above

·       Perform other related technical and administrator duties as required in support of OLA, within the general scope of LAWFAS technical and administrative support services