Business Analysis and Reporting Services

Essential Qualifications/Experience:

·       Project Portfolio Management (PPM) tools: e.g., ServiceNOW, EBA

·       Financial Planning tools: e.g., Oracle, SAP

·       Visualization tools: e.g., Power BI, Tableau

·       Collaboration: e.g., Skype, SharePoint, Polycom, JIRA

·       Data validation and tracking: Excel, Smartsheet, or internal systems

·       A higher secondary education and completed higher vocational training leading to a formal or professional certification with a three-year function related experience OR a secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with five years of post-related experience

·       A recognized Project Management certification, such as Prince2 or PMP

·       Analytical Thinking & Problem Solving

ü  Breaking down complex business problems

ü  Identifying root causes (not just symptoms)

ü  Evaluating options and trade-offs

ü  Critical thinking and structured reasoning

·       Communication & Stakeholder Management

ü  Translating business needs into technical requirements (and vice versa)

ü  Running meetings, workshops, and interviews

ü  Managing expectations across stakeholders

ü  Writing clear documentation (BRDs, user stories, etc.)

·       Data Analysis Skills

ü  Excel (advanced formulas, pivot tables)

ü  SQL (very valuable in most roles)

ü  Basic data visualization (Power BI, Tableau)

ü  Interpreting trends and drawing insights

·       Business Acumen

ü  Knowledge of business processes (finance, operations, sales, etc.)

ü  Understanding KPIs and performance metrics

ü  Industry awareness (depends on your field)

·       Requirements Engineering

ü  Eliciting requirements (interviews, workshops)

ü  Writing user stories, use cases, functional specs

ü  Prioritization techniques (MoSCoW, etc.)

ü  Managing scope and avoiding ambiguity

·       Process Modeling & Improvement

ü  BPMN, flowcharts, process diagrams

ü  Identifying inefficiencies and bottlenecks

ü  Designing “as-is” vs “to-be” processes

·       Technical Awareness (not coding-heavy)

ü  Basics of software development (Agile, Scrum, SDLC)

ü  APIs, databases, system integrations (at a high level)

ü  Familiarity with tools like Jira, Confluence

·       Adaptability & Domain Learning

ü  Picking up new domains quickly

ü  Handling changing requirements

ü  Working across teams (tech, business, ops)

DUTIES/ROLE:

·       The Business Analyst shall deliver a comprehensive set of portfolio, budgeting, forecasting, and governance outputs that strengthen financial stewardship and enhance the organization’s ability to plan, resource, and execute operational and exercise requirements. The role is outcome‑focused and accountable for the accuracy, quality, and usability of all deliverables, with particular emphasis on optimizing service rate planning and ensuring efficient programming of support to operations and exercises