Technical Implementation Manager

EXPERIENCE AND EDUCATION:

Essential Qualifications/Experience:

·         Degree in Computer Science, Information Technology, Systems Engineering, or a related technical discipline; or equivalent professional experience.

·         Relevant professional certifications in cybersecurity, networking (e.g., CCNA/CCNP), or enterprise architecture are beneficial

·         Minimum 3 years of direct, hands-on experience working within or in direct support of NCIA-managed Projects or in support of NATO CIS infrastructure services.

·         Proven track record of delivering IT/CIS projects within the NATO governance and procurement framework, including familiarity with NCIA's project lifecycle methodology

·         In-depth knowledge of NATO security classification handling, network domain architectures.

·         Demonstrated experience navigating NCIA contractual and technical environments, including a good understanding of the Statements of Work (SoW), technical deployment plans and site survey reports.

·         Substantial experience managing large-scale user facing services, CIS equipment deployments across multiple and geographically distributed sites (minimum 20 sites preferred; 50+ sites highly desirable).

·         Strong working knowledge of Windows enterprise services, including Active Directory, Group Policy, SCCM/Intune, and enterprise imaging/deployment tooling.

·         Familiarity with secure supply chain, hardware lifecycle management, ITAM processes, and asset disposal in secure government or defence environments.

·         Experience with IT Service Management frameworks (ITIL v3/v4/v5 ) and their application within defence or governmental Projects

Desirable Qualifications/Experience:

·         Understanding of NATO SDIP 27 / 28 / 29 for TEMPEST Category standards, security zoning and the associated equipment selection and installation implications.

·         Previous experience with NATO Force Command Structure, NATO Force Integration Units (NFIUs), Enhanced Forward Presence (eFP) battlegroup CIS, NCISG, or NATO OPEX

·         Multilingual capability — proficiency in French, German or Italian in addition to English is advantageous given the multi-national stakeholder environment.

DUTIES/ROLE:

·         Project and Deployment Management

ü  Lead the technical planning and sequencing of end user equipment rollouts across the designated NATO sites, aligning with NCIA project schedules and specific site rules, under national and NATO regulation. .

ü  Coordinate with the primary supplier's logistics and procurement teams to ensure equipment availability, pre-configuration, and readiness prior to site deployment.

ü  Coordinate with the primary supplier’s site audit and site deployment activities to ensure delivery on schedule and to expectations.

ü  Support any imaging and baselining tasks required to ensure devices can be deployed to the user on schedule.

ü  Manage concurrent workstreams across multiple geographic locations, applying robust risk and dependency management.

ü  Track tasking, assess feasibility, log risks and issues.

ü  Support pilot deployments and hypercare (CSM).

ü  Collect user feedback and report findings.

ü  Ensure adherence to change, release and service support processes.

ü  Oversee technical acceptance testing and sign-off in accordance with NCIA acceptance criteria and national CIS authority requirements.

·         NCIA and NATO Stakeholder Engagement

ü  Serve as the primary technical point of contact for the Project Implementation Manager , and Customer representatives and with the primary supplier for the assigned sites.

ü  Liaise with Site Security Offices and Host Nation authorities (where appropriate) to coordinate site access, and site-specific access and work-related requirements.

·         Team Leadership and Supplier Oversight

ü  Monitor the technical standards, working procedures, and quality gates for the deployment team.

ü  Monitor subcontractor and supplier technical performance, escalating risks and issues to the Project Manager as necessary.

ü  Provide technical mentoring and knowledge transfer to junior team members and site CIS support staff.

·         Reporting and Governance

ü  Produce regular Project site delivery and status reports for the project management team, highlighting progress, risks, mitigation actions and opportunities.

ü  Ensure full audit trail compliance in accordance with NCIA configuration management and document control policies.