NIAPC Content Management

Essential Qualifications/Experience:

·       5 years experience of execution and governance of workflow-based service requests

·       3 years experience in catalogue and content lifecycle management in regulated or public-sector environments

·       3 years experience in management of multi-stakeholder approval workflows (NATO entities, Nations, vendors)

·       3 years experience in maintenance of traceability, accuracy, and auditability of service outputs

·       Production of service performance reports, including KPI and trend analysis

·       Demonstrated experience in the use of service management and collaboration tools (e.g. Jira, Confluence) to evidence delivery

·       Strong written professional communication skills suitable for policy-driven and politically sensitive contexts

DUTIES/ROLE:

·       The Contractor shall deliver NIAPC service flavor outcomes, including controlled request intake, execution of approved workflows, maintenance of catalogue accuracy, and delivery of service reporting. The Contractor retains full responsibility for how capacity is organized to achieve these outcomes. This contract does not constitute staff augmentation