Operational Readiness Knowledge Manager (FLAGCIS)

Essential Qualifications/Experience:

·       Higher vocational diploma with a focus in Information Technologies or related discipline

·       5+ years of relevant hands-on experience in creation, planning and management of Information and Knowledge Management of Technology related artefacts

·       Expert knowledge of MSOffice suite is required

Desirable Qualifications/Experience:

·       Bachelor's or Master's degree in Computer Science, Information Technologies or related discipline

·       Experience in creating Information Knowledge Management Plans

·       Experience in drafting technical documentation, including but not limited to: system-level and technical documentation, operating procedures, maintenance plans, technical schematics, checklists, as well as operator/technical manuals

·       Ability to write clear and concise technical documentation and user guides is required

·       Effective oral and written communication skills in English are essential

·       Customer focus: Focuses on customer needs and satisfaction; acts with customers in mind; high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical, and orderly way; consistently achieves project goals; gets first-hand customer information and uses it for improvements in products and services; establishes and maintains effective relationships with customers and gains their trust and respect

DUTIES/ROLE:

·       Responsible for the standardization, consolidation, and preparation of system documentation for the FLAGCIS (maritime deployable communication & information system modules)

·       Publishes, communicates, and implements a realizable information knowledge management (IKM) plan for operational system documentation for the FLAGCIS system to include timelines, deliverables, as well as responsibilities for drafting and approval

·       Assists in the production, validation, and refinement of system-level and technical documentation, operating procedures, maintenance plans, technical schematics, checklists, as well as operator/technical manuals

·       Supports the coordination of documentation of infrastructure and CIS connectivity requirements to upgrade facilities for FLAGCIS

·       Monitor, records, and reports progress of IKM plan fulfillment, while recording observations and exceptions, proposing alternate production plans in case of unforeseen circumstances

·       Provides advice to key stakeholders including, but not limited to: NCIA Service Level and Service Delivery Managers, Service owners, Commander CSU, Branch Heads, Principal Technicians, MARCOM HQ personnel, and AIRBUS technicians

·       Provides support to FLAGCIS validation and integration Technician as required