Coordination of ASI’s and CMDB Discovery

Essential Qualifications/Experience:

·       Strong understanding of Configuration Management principles, processes, and governance within enterprise ICT environments Experience supporting Verification Audit Control and Configuration Control activities in accordance with organizational directives and procedures

·       Knowledge of Configuration Management Databases (CMDB) and configuration item (CI) lifecycle management

·       Ability to develop and maintain configuration management tools, including automation for asset tracking, logging, and reporting Experience conducting audits, discovery scans, and validation activities across complex and air-gapped network environments Knowledge of secure configuration, classification, and management of configuration items and associated records

·       Ability to analyse configuration and service management issues, identify risks, and recommend corrective actions

·       Experience implementing routine changes within live IT service environments while minimizing operational impact

·       Understanding of IT Service Management (ITSM), Continual Service Improvement (CSI), and change management methodologies

·       Experience generating schedules, time estimates, and impact assessments for IT service changes

·       Strong stakeholder coordination and communication skills, including engagement with senior management, logistics personnel, customers, and operational centres

·       Analytical and reporting skills to monitor service improvements, corrective actions, and customer feedback processes

DUTIES/ROLE:

·       Review and support Verification Audit Control activities against the Configuration Management Database (CMDB) and supervise Configuration Control activities in accordance with Agency directives and local procedures

·       Assist in managing all configuration management activities within the CSU

·       Propose and agree configuration items (CIs) and establish naming conventions for unique identification

·       Establish and maintain operational processes for secure configuration, classification, verification, and auditing of configuration records

·       Develop, configure, and maintain tools and automation solutions for identifying, tracking, logging, and maintaining accurate configuration information

·       Produce reports on the status and effectiveness of configuration management activities

·       Identify configuration management issues and recommend corrective actions to improve compliance and operational efficiency

·       Update and maintain the CMDB with accurate, complete, and current information

·       Conduct manual discovery scans using approved scripts across air-gapped networks and transfer collected data into the relevant CMDB

·       Coordinate with CSU logistics personnel to obtain physical asset information for CMDB integration

·       Assess the impact of Authorized Service Interruptions (ASIs), ensuring business impacts are understood and mitigated

·       Provide status reports on implemented IT service changes to senior management

·       Propose maintenance and implementation windows for customer approval prior to ASI commencement

·       Coordinate with Joint Warfare Centre (JWC) and Enterprise Service Operation Centre (ESOC) to secure approvals for ASI activities

·       Implement routine changes within live IT service environments

·       Generate schedules and time estimates for planned IT service changes

·       Participate in risk, cost, and benefit analysis of proposed service changes

·       Document procedures and implemented changes within the ITSM system

·       Monitor the effectiveness of service improvements and corrective actions

·       Support the capture, analysis, diagnosis, and reporting of customer complaints and compliments

·       Contribute to Continual Service Improvement (CSI) initiatives by enhancing local processes and increasing efficiencies within the ASI process

·       Liaise closely with internal Section Heads and provide assistance as required

·       Plan, schedule own work and monitor work of others – where applicable - within limited time horizons

·       Perform other duties as may be required