Project and Service Management Assistant

Essential Qualifications/Experience:

·       3 years experience in a progressively responsible project administrative support role

·       Experience in organizing and maintaining project documentation, ensuring version control, and archiving

·       Experience of documentation management systems and data analysis tools (e.g., Excel, SharePoint)

·       Experience with Project management and/or Enterprise Resource Planning tools

·       Experience in the use of Business Information (BI) Tools to generate accounting and finance reports (including time accounting)

·       Proven experience in preparing status reports, and providing risk assessments

·       Proficiency in tracking project milestones, timelines, budgets, and progress reporting

·       Experience serving as a liaison between stakeholders, responding to queries, and distributing updates

·       Knowledge of project budgeting and experience in tracking and reporting on financial performance

·       Strong organizational and multitasking abilities

·       High attention to detail and accuracy

·       Strong organizational skills with the ability to prioritize tasks effectively

·       Excellent interpersonal skills, enabling effective communication with stakeholders at all levels

·       Ability to train and support team members on management tools

·        Knowledge of NATO responsibilities and organization

·       Advanced analytical skills

·       Experience in organizing meetings, conferences and events, coordinating with various stakeholders

DUTIES/ROLE:

·       A Project and Service Assistant is responsible for assisting project managers and service teams with day-to-day operations, ensuring tasks are completed on time and within scope. They coordinate schedules, organize meetings, prepare documentation, track project progress, and maintain accurate records. The role may also handle service requests, monitor deadlines, manage invoices or purchase orders, and support reporting activities. Maintaining quality standards, resolving minor issues, and escalating more complex matters to senior staff are also key responsibilities. Overall, the position ensures efficient project execution and high-quality service support while keeping communication clear and processes organized

·       The contractor will provide support services and deliverables as follows:

ü  Project management support

ü  Support project-related presentations and documentation

ü  Oversee and maintain data quality in Business Management Tools

ü  Support issuance of Purchase Requests, Purchase Orders and Operational Level Agreement

ü  Produce Meeting minutes and note taking for project meetings and Project/Programme board

ü  Manage and coordinate project-related meetings

ü  Stakeholder support