Technician (Digital Communications Services)

Essential Qualifications/Experience:

·       2+ years in working at an International or multinational organization

·       2+ years experience in managing Cisco Local Area Network devices and end user devices

·       Experience in troubleshooting and configuring Polycom VTC devices

·       Experience in setup and operating Audio/ visual devices to support indoor and outdoor events

DUTIES/ROLE:

·       Identifies and resolves minor design issues

ü  Identifies alternative design options and seeks guidance when deviating from established design patterns

·       Network design

ü  Specifies the technical configurations and components required for a small network or a network segment in a more complex infrastructure

ü  Follows organisational architectures and standards

·       Systems integration and build

ü  Conducts tests as defined in an integration test specification and records the details of any failures

ü  Analyses and reports on integration test activities and results

ü  Identifies and reports issues and risks

·       Network support

·       Contributes to the operational configuration of network active devices

·       Assists in the investigation and resolution of problems originating from network infrastructure

·       Assists with specified maintenance procedures for Siemens telephone switchboard, Desk/DECT phone, VoIP/VoSIP phones

·       Set up and manage the AV infrastructure for digital meetings and events; from AV equipment to streaming and recording

·       Write, plan and execute a full AV implementation plan in alignment with customers, providing excellent customer service and communication

·       Prepare and manage a (mobile) streaming studio including videowalls, greenscreen, etc.

·       Create and write a technical plan and Run of Show for larger digital/hybrid conferences and events

·       Instruct and supervise a technical team during larger digital/hybrid conferences and events

·       Design and create jingle's, banners, and other digital signage required for digital events and meetings

·       Support CISCO WebEx, MS Teams and other event/meeting platforms for Digital/Hybrid Events

·       Provide first level support and troubleshooting for customers experiencing issues with conference scheduling, video bridging, recording etc

·       Identify, verify and diagnose suspected trouble AV/VTC Resources and Services through monitoring

·       Ensure corrective actions are taken under direction of NDW Engineers (VTC)