Business Communication & Cultural Change Manager

Essential Qualifications/Experience:

·       Bachelor's or Master's degree in Communications, Business, HR, or related field

·       5+ years in business communication or cultural change management

·       Strong understanding of change management methodologies (e.g., ADKAR, Prosci, Kotter's 8-Step Change Model)

·       Excellent communication, leadership, and interpersonal skills

·       Experience and ability to influence and engage stakeholders at all levels of the organization

DUTIES/ROLE:

·       Change Strategy & Planning

ü  Develop and execute change management strategies for transforming transitions

ü  Conduct impact assessments and stakeholder analyses to identify risks and readiness gaps

ü  Align change plans with business goals, CPO policies, and legal requirements

·       Communication Leadership

ü  Design and deliver clear, consistent, and timely communication plans tailored to diverse audiences

ü  Craft messaging for leadership updates, employee briefings, FAQs, and external partner communications

ü  Manage communication channels (email, intranet, town halls, etc.) to ensure transparency and trust

·       Stakeholder Engagement

ü  Partner with the relevant stakeholders to coordinate communication and change activities

ü  Facilitate workshops, feedback sessions, and training to support adoption and morale

ü  Act as a trusted advisor to senior leaders on communication tone, timing, and strategy

·       Monitoring & Reporting

ü  Track change adoption metrics and communication effectiveness

ü  Adjust strategies based on feedback, pulse surveys, and business outcomes

ü  Provide regular updates to leadership on progress, risks, and mitigation plans