Provision and on-going support for BMD OPSLOOP Voice Services

Essential Qualifications/Experience:

·       A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Equivalent practical experience and industry certifications will also be considered

·       3-5 years of experience and strong knowledge of managing OpenScape Alarm Response (OScAR) server, including Cisco Voice Technologies such as Cisco CUCM, Cisco CUBE, Cisco UCCX, Diagnose and resolve technical issues, support software and basic associated network related problems

·       Proven experience (3+ years) and knowledge of managing call distribution lists, voice mailboxes, ISDN, TDM technologies, troubleshooting on Legacy TDM PABX integration to Cisco Voice Technologies

·       Proven experience (2+ years) and good knowledge of monitoring platforms such as nGeniusOne, CA Performance management, CA Spectrum

·       Good knowledge in managing VMWare vSphere and VMWare vCenter

·       Basic knowledge in Java Script, Python or similar scripting languages

·       Knowledge and experience either working with or being in the military IT capacity specialized on Telephony service products (Cisco, legacy PABX, etc..) delivering support of exercises or operations; Knowledge of use case scenarios of Telephony service products (Cisco, legacy PABX, OScAR, etc..) in exercise and operations as well as day to day operational requirements of military bodies

·       Proficiency in troubleshooting hardware, software, and network issues

·       Knowledge of Active Directory, Group Policy, and Windows Update management

·       Strong communication and interpersonal skills for user support and training

·       Familiarity with IT best practices (ITIL) and tools

·       Experience with IT service management (ITSM) tools

·       Familiarity with IP networking fundamentals related to OScAR servers

·       Knowledge of IT security best practices

·       Level 3 English language skills according to NATO STANAG 6001: Listening (3); Speaking (2); Reading (3); and Writing (2) or according to Common European Framework of Reference for Language level B2-C1/Upper Intermediate-Advanced level)

DUTIES/ROLE:

·       Leverage industry expertise and best practices in installation, configuration, monitoring and daily operation of commercial off the shelf (COTS) technologies and software in the collaboration area

·       Ensure that BMD OPSLOOP Voice services are functional and fully operational

·       Perform first-line troubleshooting and escalate issues as required and maintain incident records and operational logs

·       Support installation of standard BMD OPSLOOP Voice Systems

·       Provide user assistance before, during, and after meetings

·       Additional support may be requested to augment the baseline staff for large conferences, VIP meetings, or high-visibility events