CSU Brussels (SB)_Network Operations Analyst

Essential Qualifications/Experience:

·       Possesses a bachelor degree with 4 years post-related experience

·       Hold a valid Cisco Certified Network Professional certification

·       At least four years support experience with Campus (SD-Access) and Datacentre network systems (ACI)

·       At least two years support experience with DNS, DHCP and IP address Management systems(IPAM)

·       At least two years experience with Cisco ISE

·       At least two years experience with network monitoring system such as Cisco Prime, Cisco CCC, Zabbix, Cisco NDFC

·       At least two years experience with support and implementation of Wireless network systems

·       Experience with support of multi-tenancy network environments and multicast network technologies

·       Support experience and knowledge of Firewall systems

·       Experience with the support and implementation of Network Load Balancing techniques

Desirable Qualifications/Experience:

·       Support experience with VMWare virtual network systems

·       Support experience with Infoblox

·       Working experience with Splunk

·       Working knowledge of PKI certificates and systems

·       ITIL certified in Service Operations

·       Prior experience of working in an international environment comprising of both military and civilian elements

DUTIES/ROLE:

·       Delivering first- and second-line operational support for network services

·       Monitoring, maintaining, troubleshooting, and optimizing network infrastructure

·       Supporting infrastructure deployment, asset replacement, and technology refresh projects

·       Implementing network configurations, upgrades, and security controls in accordance with established standards

·       Maintaining technical documentation, operational procedures, and configuration records

·       Supporting security compliance activities, infrastructure validation, and acceptance testing

·       Collaborating with internal stakeholders, service providers, and project teams to ensure effective service delivery

·       Providing operational support outside normal business hours when required

·       Deliverables:

ü  Reliably and timely resolution of network incidents and service requests

ü  Stable, secure, and well-maintained network infrastructure supporting business operations

ü  Successful staging, testing, deployment, and commissioning of network equipment for infrastructure projects

ü  Accurate and current technical documentation, operational procedures, and configuration backups

ü  Effective support for security assessments, infrastructure validation, and compliance activities

ü  Recommendations that improve network performance, resilience, operational efficiency, and service quality

ü  Regular reporting on operational activities, project progress, risks, and issues

·       Duties and role:

ü  Provide first- and second-line support for enterprise network infrastructure, diagnosing and resolving incidents in a timely and systematic manner

ü  Install, configure, replace, maintain, and troubleshoot routing, switching, authentication, and related network technologies. Monitor network performance, identify emerging issues, and implement corrective or preventive actions to maintain service availability

ü  Support Cisco Identity Services Engine (ISE) administration to facilitate client provisioning, moves, additions, and changes

ü  Perform routine operational maintenance, including configuration management, backups, and system health verification

ü  Support network infrastructure projects through equipment preparation, staging, testing, deployment, migration, and acceptance activities

ü  Assist in security assessments, infrastructure validation, and implementation of mandatory security controls

ü  Maintain Standard Operating Procedures (SOPs), technical documentation, and configuration records to support operational continuity

ü  Identify opportunities for process, performance, and infrastructure improvements, and recommend practical solutions

ü  Liaise effectively with internal teams, NCIA Service Lines, and external service providers to coordinate operational and project activities

ü  Work independently with limited supervision while contributing effectively within a collaborative technical environment

ü  Participate in operational planning, status meetings, and technical reviews, providing clear updates on assigned activities

ü  Perform additional duties, including planned out-of-hours support, as required to maintain service continuity