IT Transition and Assurance Manager

Essential Qualifications/Experience:

·       Bachelor's degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCIA, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post

·       2+ years experience in Service Management within a medium-large organisation

·       Extensive experience in Service Transition Management across multiple industries

·       Demonstrated experience in providing advice on the application of relevant Service Management and Service Improvement techniques to various functions or processes

·       Demonstrated ability to manage time effectively and work under pressure while delivering high-quality outcomes in Transition and Assurance

·       Ability to evaluate risks and formulate corrective and improvement plans

·       Demonstrated ability to communicate clearly and professionally, both verbally and in writing, with strong briefing skills and the ability to report at a senior level

Desirable Qualifications/Experience:

·       Prior experience of working in an international environment, comprising both military and civilian elements

·       Knowledge of NATO responsibilities and organisation, including ACO and ACT

·       Training/Certifications:

ü  ITIL Certification

ü  PRINCE2 Certification, or equivalent Project Management certification

DUTIES/ROLE:

·       Portfolio, programme and project support

ü  Provides administrative services to project boards, project assurance teams and quality review meetings

ü  Uses recommended portfolio, programme and project control solutions for planning, scheduling and tracking

ü  Sets up project files, compiles and distributes reports

ü  Provides guidance on project management software, procedures, processes, tools and techniques

·       Organisational capability development

ü  Contributes to identifying new areas of capability improvement within the organisation which may be enhancements to skills, technology or processes

ü  Develops and maintains a detailed knowledge of capability improvement approaches and techniques and selects appropriate approaches for the organisation

ü  Carries out capability improvement assignments, such as maturity or performance assessments to identify strengths and weaknesses

ü  Selects and prioritises improvement opportunities, generates buy-in and plans improvement activities justified by measurable organisational benefits

ü  Offers support, guidance, advice and suggestions to help continual improvement activities

·       Additional duties for this post:

ü  Assist in the creation of the Agency's Service Transition strategy, plans, and policies, ensuring alignment with business objectives and industry best practices

ü  Provide Transition Planning and Support guidance to programme and/or projects

ü  Ensuring that transition activities are planned and executed in a timely manner

ü  Review and update project proposals for inclusion of Transition planning and support activities

ü  Supports Senior Transition and Assurance Manager with developing strategies and templates for the implementation and evaluation of IT Transition Planning and Support

ü  Deputise for Senior Management when required