DCIS Core Services Level 3 Engineering Support

Essential Qualifications/Experience:

·       Personnel shall have at least three (3) years of experience in the following areas:

ü  COMPTIA A+ (Pre- 2019 Core 1 (220-1001) and Core 2 (220-1002) Post 2019 Core 1 (220-1101) and Core 2 (220-1102) or equivalent qualification

ü  Proficiency in implementing and maintaining VMWare 6 infrastructures

ü  In-depth knowledge of the VMWare vSphere product including, but not limited to, ESXi, VSAN, vRealize Operations, NSX, vSphere CLI scripting and VMWare update services

ü  In-depth knowledge of data storage technologies, like vSAN, iSCSI and small SANs (HP MSA)

ü  In-depth knowledge of VEEAM Backup, replication 9.x and VMWare architectures

ü  In-depth knowledge of the entire Microsoft Operating system product line administration: Windows server 2012R2, 2016, Windows 10, Exchange server 2013/2016

ü  Proficiency in Managing DNS Domains and DNS Resolution on Windows 2008/2012 R2 and Windows 2016

ü  In-depth knowledge of implementing and administering Active Directory (AD) environments

ü  Proficiency in troubleshooting client OS and client software problems

ü  Proficiency in deployment of the SCCM architecture

ü  In-depth knowledge of maintaining the Core Enterprise Services that include: Active Directory, Domain Trusts, Exchange Servers, DNS Management, Group Policy Management, McAfee ePolicy Orchestrator for Endpoint Protection and software update services

ü  In-depth knowledge of Blackberry Enterprise Server environments

Desirable Qualifications/Experience:

·       The assigned personnel have the following qualifications and have at least three (3) years of experience in the following areas:

ü  Working knowledge of the Microsoft Deployment Kit (MDT Kit)

ü  Working knowledge of Microsoft RDS services

ü  Working knowledge of managing and configuring the McAfee ePolicy Orchestrator 5.1.3 and above

ü  Solid appreciation of server, storage and networking hardware

ü  Good familiarization with HP Blade Server Products and HP rack-based servers

ü  In-depth knowledge of network protocols and network management technology

DUTIES/ROLE:

·       Core Services configuration: Executing the end-to-end configuration of Core Services components in accordance with approved technical designs, security requirements, and NCIA standards

·       Core Services integration: Integrating and validating Core Services components to ensure interoperability with the network infrastructure, Boundary Protection capabilities, and supporting management systems

·       Deployment support: Supporting the deployment, configuration, validation, and operational readiness of Core Services within DCIS kits

·       Management tool integration: Configuring and verifying Core Services components within the applicable centralized management and monitoring tools

·       System documentation management: Supporting the maintenance and updating of technical documentation to reflect changes, configurations, operational procedures, and implemented solutions

·       User Acceptance Testing (UAT) and Troubleshooting: Providing technical support during UAT, including fault diagnosis, troubleshooting, and resolution of Core Services-related issues