Endpoint Security Assistant

Essential Qualifications/Experience:

·       At least 3 years' practical experience in an EDMS (Enterprise Document Management System)

·       At least 3 years' experience with SharePoint content management

·       At least 3 years' experience with standard desktop tool like Office and Adobe Acrobat. Emphasis on Outlook use, calendar management, shared calendars and Outlook tasks

·       At least 1 years' experience with statistical analysis on Excel

·       Familiarity with NATO procedures and forms will be an asset

·       Familiarity with NATO structure will be an asset

·       Familiarity with cyber security concepts will be an asset

·       Familiarity with project management will be an asset

·       Development of technical requirements, system diagrams and other engineering products to aid Cybersecurity acquisition and procurement

·       Training/certifications:

ü  Relevant certifications in cyber security, such as Certified Information Security Manager (CISM), Certified Information Systems Security Professional (CISSP) or GIAC Security

ü  Relevant certifications in architecture and service delivery such as The Open Group Architecture Framework (TOGAF), ArchiMate modelling language, and ITIL

Desirable Qualifications/Experience:

·       Experience in working for or supporting a military or governmental organization

·       A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience

·        Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCIA, that is, at least 10 years extensive and progressive expertise in duties related to those in this Statement of Work

DUTIES/ROLE:

·       Software Lifecycle & Change Management Support

ü  Monitor vendor sites for software updates and tools

ü  Download, package, and archive software releases (e.g., ZIP files)

ü  Prepare supporting documentation (product guides, release notes, change logs)

ü  Initiate and process internal Requests for Change (RFCs)

ü  Complete required internal approval documentation and compliance paperwork

·       Shared Mailbox & Action Tracking

ü  Monitor and manage the team's group mailbox

ü  Track pending requests and open items

ü  Proactively follow up with engineers on unanswered emails and tickets

ü  Send reminders and ensure no actions are missed

ü  Maintain visibility of response status and closure

·       Web Portal Content Management

ü  Maintain and update the team's web portal

ü  Replace outdated versions of published materials

ü  Ensure new releases are properly uploaded

ü  Verify completeness of uploaded materials (e.g., release notes, change logs)

ü  Perform quality checks before publication

·       Lab Environment Coordination

ü  Ensure lab environments are updated with latest approved software versions

ü  Maintain correct configurations based on engineering guidance

ü  Track version alignment between lab and production references

·       Reporting & Post-Change Analysis

ü  Track implementation of configuration changes

ü  Prepare follow-up reports (e.g., one week post-change)

ü  Analyze results using Excel (filtering, grouping, trend analysis)

ü  Summarize findings and present structured feedback to engineers

ü  Highlight potential corrective actions

·       Documentation & Process Governance

ü  Document internal procedures and workflows

ü  Take meeting minutes and track action items

ü  Maintain structured documentation repository

ü  Ensure processes are consistently recorded and updated

·       General Administrative & Operational Support

ü  Handle internal administrative requests (e.g., spreadsheets, reporting inputs)

ü  Support onboarding of newcomers

ü  Coordinate visitor logistics (room bookings, paperwork, access coordination)

ü  Assist with operational organization tasks as required