LCCM - Camunda

Essential Qualifications/Experience:

·       5+ years of experience developing Workflows using Camunda 7 or above including process modelling in BPMN and DMN and developing React Forms

·       Strong proficiency in Java development is essential, as Camunda is a Java-based platform; experience with Spring Boot for Camunda 7 and above or external task workers in other languages (e.g., JavaScript, Python) is valuable

·       Hands-on experience integrating Camunda with third-party systems using REST APIs, message queues, or connectors (including microservices)

·       Familiarity with database interactions to enable data handling within workflow processes

·       Skills in using Git and CI/CD tools for deploying, testing, and maintaining automation solutions

·       Experience in end-to-end process automation and improving business process efficiency using Camunda tools

·       Understanding of system integration techniques, including SDKs, APIs, message brokers, and Camunda's connectors (reusable integrations) for seamless third-party communication

·       Knowledge of Camunda's architecture—how process models are executed natively and how the platform supports rapid improvement and agile delivery

·       Ability to analyze complex business workflows and automation requirements, then design and implement appropriate solutions

·       Troubleshooting skills for diagnosing and resolving issues in process automation and integrations

·       Excellent written communication for reporting and documentation

·       Effective oral communication and stakeholder engagement

·       Presentation of security posture and compliance status to senior audiences

·       Stakeholder Engagement:

ü  Comfortable liaising with SAAs, PMs, and operational authorities

ü  Capable of conflict resolution and negotiating accreditation paths

·       Fluent in English, both spoken and written

·       French language proficiency is an asset

·       Excellent communication skills to effectively collaborate with IT teams, stakeholders, and end-users

·       Ability to document processes clearly and provide training

·       Strong organizational skills to manage multiple tasks and priorities effectively

·       Ability to work effectively as part of a team and share knowledge and resources

·       Willingness to collaborate with colleagues to solve complex issues

·       The individual has strong customer relationship skills, including negotiating complex and sensitive situations under pressure

·       The individual must have the nationality of one of the NATO nations

DUTIES/ROLE:

·       Operations and Maintenance (O&M)

ü  The Contractor shall provide O&M services ensuring support and toolset availability on 8 hours/365 days basis

ü  The Contractor shall provide pro-active maintenance plan that shall be scheduled in advance in agreement with the Purchaser every 6 months, and shall provide preventive measures in order to reduce the risk of incidents (outages or degradations) of quality or performance

ü  The Contractor shall plan and implement patches and hotfixes to the Camunda Platform

ü  The Contractor shall plan, obtain, upgrade and Test Camunda to the NCIA approved versions in accordance with NCIA's Software lifecycle management programme

ü  The Contractor shall plan test and upgrade Camunda's underlying Database technology

ü  The Contractor shall test any modifications to the Camunda Platform

ü  The contractor shall set up and change system users and system groups, including actions to create users, change passwords and security settings, and set up groups

ü  The Contractor shall implement configuration management duties by documenting and maintaining the Camunda Platform

ü  The contractor shall troubleshoot performance issues

·       Workflow Development

ü  The Contractor shall draft the automation roadmap and governance and managements plans; coordinate and synchronise and update as necessary with approval from purchaser

ü  The Contractor shall produce Camunda training documents, guides, materials and knowledge articles for the end-users

ü  The Contractor shall engage and interact with other agency staff officers in order to identify and document user requirements

ü  The contractor shall create and maintain Workflows in Camunda for User Interaction including all relevant react forms

ü  The Contractor shall, based on the gathered requirements and Process Descriptions, develop BPMN/DMN models for automation

ü  The contractor shall create Workflows in Camunda for data exchange between different third party applications

ü  The contractor shall document all developments

ü  The contractor shall troubleshoot data exchange errors and provide respective corrections

·       Documentation and Training:

ü  Maintain comprehensive documentation for Cloud Operations processes, configurations, and workflows

ü  Provide training and support to other staff as required for knowledge and information sharing

·       Collaboration and Communication:

ü  Collaborate with relevant teams to ensure cohesive Workflow implementation

ü  Communicate effectively with internal stakeholders to understand requirements and address concerns