Agency Process Framework, Process Development Manager

Essential Qualifications/Experience:

·       Process designing and optimization

·       Process measuring and monitoring (definition of critical success factor, key performance indicators etc..)

·       Knowledge of language coding (i.e. Python, React, etc..)

·       SharePoint "Design Privilege" to create Lists, set-up libraries, define and maintain attributes maintain site-pages, content management, etc

·       Administration and customisation of Microsoft SharePoint 2013 and 2019

·       Knowledge of the Quality Tools

·       MS Word: template management, document reformatting, Macro knowledge, styles management

·       MS Excel: pivot tables, graphics, data management

·       MS PowerPoint: template management

·       MS Visio

Desirable Qualifications/Experience:

·       Advanced knowledge and experience in Workflow automation tools such as SharePoint Designer

·       Customizing Sharepoint sites, pages and layouts and forms including third party forms designer tools (i.e. Infopath)

·       Experience and understanding in Quality Assurance/Quality Control activities

·       Visual Basic for Applications (VBA)

·       Microsoft Access

DUTIES/ROLE:

·       Provides support to Quality and Risk Management Branch and Chief Quality Office by:

·       Create and maintain dashboard for process performance management

·       Support process owners with the design of processes

·       Create, maintain and manage Microsoft Office Templates

·       Content Management for SharePoint sites under control of CQO

·       Measures and reports on Agency quality metrics and KPIs

·       Performs other duties as required