KVM ROLL-OUT Service

·       The contractor personnel shall possess basic IT skills to be able to perform the asset transactions in the Purchaser’s IT system

·       The Contractor shall undertake the work at Supreme Allied Command Transformation Headquarters, Norfolk, United States of America. The contractor requires USA VISA or existing right to work in USA (Individual VISA is not accepted) access to the Base, subject to additional rules and procedures. The security details of personnel are to be provided to the site at least 2 weeks prior to work commencing.

DUTIES/ROLE:

·       The Contractor shall provide all personnel, transportation, tools, supervision, and other items and non-personal services necessary to perform the scope of the work as described herein, except for those items specified as Purchaser furnished property and services. The contractor shall perform to the standards in this contract

·       It is up to the Contractor to propose the size of the team that executes the work and produces the deliverables in the time line allocated under Section 6

·       The Contractor shall perform the work as described in this statement of work including the reporting requirements

·       The Contractor shall manage and supervise all Contractor personnel

·       The Contractor shall handle the equipment with due care to prevent damage

·       The Contractor shall install the equipment following the manufacturer’s requirements

·       The Contractor shall minimize the impact to the end users during the execution of the work

·       The Contractor shall bring, without delay, to the attention of the Purchaser Point of Contact on-site and the Purchaser Project Manager any issues preventing the execution of the work

·       The Contractor personnel shall be courteous and professional in dealing with NATO and Purchaser staff

·       The Contractor personnel will report to and receive guidance from the Purchaser Point of Contact on-site

·       The Contractor personnel shall follow the Purchaser’s working procedures, business hours and observe the Purchaser’s official holidays only

·       The Contractor shall develop, maintain and provide a weekly roll-out schedule. The Contractor shall undertake the work in line with the schedule

·       The Contractor shall provide a progress report every two weeks detailing the number of installations and issues encountered during the prior two-week period

·       The Contractor shall execute asset accounting transactions and record them in an Electronic/Machine Readable document so Purchaser can identify where and which KVM switches are installed. Document should contain Serial Numbers together with the identification on where that new KVM switch is installed. In addition, for the disposed KVMs, Serial numbers will need to be recorded in the same asset accounting system for the purchaser be able to identify which KVM switches have been removed and disposed

·       The Contractor shall confirm to have a stock of (avg 150) HDMI to HDMI cables and/or HDMI to DisplayPort converter for the replacement of the ca 100 old switches

·       The Contractor shall ensure confidentiality, integrity and availability of the artefacts entrusted by the Purchaser at all times including but not limited to documentation, manuals, guides, procedures, software components, installation media, binaries, scripts, etc. P) In any suspected or confirmed security (including cybersecurity) incident regardless of the scope and impact, the Contractor shall notify the Purchaser and stop any activities under this SOW until further guidance from NCIA (e.g. in case of physical/cyber breach)

·       Prior to arriving on site, the Contractor shall have carried out and shall have in place for their staff the appropriate risk assessments. Also, the local CSU/NDWC personnel will perform a full Health & Safety induction on the first day for the contractor to attend. The Contractor shall give their full attention and confirm they have understood the brief