IT Change Manager

Essential Qualifications/Experience:

·       At least 3 years previous Change Manager experience, preferably in a Cyber Security domain

·       Proficient at using BMC's ITSM suite

·       Very good communication and analytical skills, fostering a working environment built on mutual respect and transparency with your team and line management

·       Language proficiency in English: meet or exceed the NATO STANAG 6001 Level 3 "Professional Proficiency"

·       ITIL v3 Transition or ITIL v4 equivalent Certification

Desirable Qualifications/Experience:

·       Cyber Security Domain Knowledge: be able to thoroughly assess Change Requests related to cybersecurity, understand their technical background, and quickly perform accurate triage and risk assessments

·       Knowledge/Experience of Cyber Security services (SIEM, NIPS/IDS, FPC, Malware and Forensics, Pentesting and Hardening, Vulnerability scanning), commercial tools and technologies

·       Technical background and hands-on experience in network (Cisco/Juniper), systems (Linux/Windows), virtualisation (VMware/Hyper-V), back-up and recovery solutions

·       Bachelor's degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience

·       Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post

DUTIES/ROLE:

·       Take a "hands-on" approach to daily Change Request (CR) ticket coordination, including but not limited to:

ü  Ensure timely triage of new NCSC-related tickets created in NCSC's various ticketing systems

ü  Ensure timely closure of NCSC-assigned tickets and tasks in external ticketing systems

ü  Ensure rigorous documentation, coordination, progression throughout workflows, and timely closure of all Change tickets

·       Participate in and make meaningful contributions to weekly change-related boards, including but not limited to:

ü  Impact Assessment Reviews, Technical Review Boards (TRB), Change Advisory Boards (CAB), Release Governance Boards (RGB), Capacity Management Boards, etc

·       Facilitate and manage Change Management related meetings (e.g., CAB, TRB, RGB meetings):

ü  Demonstrate strong organizational and soft skills by keeping meetings on track, ensuring all stakeholders are heard, and document actionable outcomes

ü  Ensure that NCSC members are prepared for weekly change-related boards

·       Organize and conduct NCSC's weekly Distributed Change Advisory Boards (D-CAB)

·       Execute coordination and information gathering activities within NCSC, NCIA, and with stakeholders, in support of the above activities