Business Services Project Manager for Procurement

Essential Qualifications/Experience:

·       8+ years of relevant experience in digital transformation, specifically in Business Services, with significant experience in the Procurement domain

·       Proven experience leading Procurement transformation, ERP implementation and business services projects in large international organisations, including initiatives involving cloud-enabled solutions, data platforms and enterprise-wide process harmonisation

·       Demonstrated experience with Procurement process design, process harmonisation and business transformation

·       Proven experience in programme management and project management, preferably in complex, multi-stakeholder environments

·       Strong ability to interact with, manage and influence senior executive stakeholders

·       Strong communication skills in English, including the ability to develop written materials and present complex concepts clearly and succinctly

Desirable Qualifications/Experience:

·       Experience working in NATO and understanding of relevant NATO policy

·       Experience with market solutions in the domain of Procurement, ERP and enterprise business services

·       Experience with commercial cloud provider platforms and/or on-premise cloud platforms

·       Certification in project or programme management, such as PRINCE2, PMP, or equivalent

·       Proven ability to navigate complex multi-national environments (e.g., NATO/military contexts)

·       Understanding of Enterprise Architecture frameworks (e.g., TOGAF), IT Governance (e.g. COBIT) and service management (ITIL)

DUTIES/ROLE:

·       Project Management, Stakeholder Management and Communication Management

·       The contractor will drive alignment and collaboration across NATO’s enterprise initiatives and business services, ensuring coherence and increased effectiveness across all organizational entities. Responsibilities include:

ü  Managing projects and initiatives: Execute project and program management of business services initiatives. Ensure delivery of scope within time and budgetary constraints

ü  Stakeholder management: Engage regularly with stakeholders across NATO entities, including Procurement, Legal, Finance, HR and others, to promote synchronized efforts toward harmonizing enterprise business services

ü  Documenting: Develop and maintain documentation artefact necessary for any of the outlined tasks

ü  Managing risks: Maintain risk and issue registries, propose mitigation measures, and address challenges to enhance the successful delivery of business services transformation

·       Leading the Procurement Business Services Transformation track

·       The contractor will act as the main lead for the Business Services Transformation Procurement track, ensuring coherence, streamlined processes and operational excellence across NATO entities. Responsibilities include:

ü  Procurement stream leadership: Lead and coordinate the Procurement stream under the broader Business Services Transformation effort, acting as the main point of coordination for Procurement-related enterprise initiatives within CDT

ü  Enterprise Procurement Process Harmonisation: Lead the Enterprise Procurement Process Harmonisation exercise, including planning, stakeholder engagement, coordination and facilitation of working sessions

ü  Dependency management: Identify and manage dependencies between Procurement transformation activities and related enterprise initiatives, including ERP, cloud migration, data platform, Finance, HR and other business services initiatives

ü  Decision support: Prepare briefing material, options analyses and recommendations to support senior-level decisions on Procurement transformation, process harmonisation and Procurement cloud/ERP initiatives

·       Business Services Advisory (SME Role)

·       The contractor will provide expert advisory support on Procurement business services, ERP implementation and Procurement-related cloud transformation initiatives, ensuring that Procurement transformation activities are informed by relevant expertise, leading practices and enterprise-wide considerations. Responsibilities include:

ü  Procurement SME advisory: Provide CDT staff with ad-hoc subject matter expert advice on Procurement business services, ERP implementation, cloud-enabled Procurement solutions and relevant technology considerations

ü  Market and leading-practice insight: Advise on market practices, leading practices and lessons learned from large-scale Procurement transformation, ERP implementation and cloud-based Procurement programmes

ü  Business and technology alignment: Support alignment between Procurement business requirements, enterprise architecture, cloud adoption, data management and NATO’s wider digital transformation objectives

ü  Documentation review and quality assurance: Review Procurement-related project documentation, plans, process materials, solution approaches and delivery artefacts, providing recommendations to improve quality, coherence and delivery confidence

ü  Stakeholder engagement support: Support engagement with Procurement stakeholders across NATO entities to ensure that transformation activities reflect operational needs, enterprise priorities and agreed Procurement process harmonisation objectives