Chief Technician (Provisioning and Hosting)

EXPERIENCE AND EDUCATION:

Essential Qualifications/Experience:

·         Higher vocational training in a relevant discipline with 4 years post-related experience. Or a secondary educational qualification with 6 years post-related experience

·         Virtualization Skills (IaaS): Demonstrated practical knowledge and hands-on experience of IaaS, including both physical and virtual servers, VMware hypervisor, and storage devices. Proficiency in managing software-defined storage systems, particularly vSAN. VMware Cloud Foundation as a bonus

·         Guest Operating System Competence: Comfortable working with both Linux and Windows operating systems, including hardening and patching

·         Containerization: Knowledge of at least one containerization solution, such as OpenShift, Docker, Kubernetes, or Tanzu

·         Cloud Operations and Management: Practical experience in private and public cloud environments, covering IaaS, PaaS, SaaS, and cloud monitoring and optimization

·         Infrastructure as a Code: Knowledge and Hands on experience on Ansible and Terraform coding and automation will be a bonus

·         Collaboration and Communication:

ü  Exceptional ability to function effectively within a team, provide IT support, and resolve technical issues

ü  Willingness to stay updated on advancements in IaaS technologies

·         Documentation and Process Development:

ü  Proficiency in documenting current designs and configurations

ü  Ability to create and maintain Standard Operating Procedures (SOPs) and training materials

·         Availability and Incident Response:

ü  Willingness to respond to IaaS incidents even outside regular working hours

Desirable Qualifications/Experience:

·         Certifications and Training:

ü  Industry certifications related to virtualization, Linux operating systems, cloud, and containerization technologies

·         Service Provisioning Experience:

ü  Previous work experience in a service provisioning organization

·         Understanding of NATO Responsibilities:

ü  Familiarity with the responsibilities and structure of the North Atlantic Treaty Organization (NATO)

DUTIES/ROLE:

·         Daily Operations and Maintenance:

ü  Guarantee seamless operation and upkeep of NISC IaaS Services, regardless of whether they are hosted on-premises, in private clouds, or public clouds

ü  Perform system administration tasks for other IaaS-related assigned systems

·         Troubleshooting and Issue Resolution:

ü  Identify and troubleshoot issues promptly, assisting in their timely resolution

·         Change Management and Documentation:

ü  Follow change management processes diligently

ü  Update network topology diagrams and the Configuration Management Database (CMDB) after installing new components or decommissioning old ones

·         Strategic Support and Coordination:

ü  Provide advice and support to the IaaS Service Area Owner (SAO) and Service Delivery Managers (SDMs) throughout the entire capability lifecycle

ü  Foster close and coordinated ties with IaaS management to ensure harmonized efforts and synchronized outcomes across all activities

·         SLA Compliance and Process Development:

ü  Monitor compliance with Service Level Agreements (SLAs)

ü  Contribute to the development of processes, procedures (SOPs), and Standard Operating Instructions (SOIs) for IaaS services

·         Reporting and Communication:

ü  Prepare reports, briefings, position papers, and presentations for senior management during project development and implementation phases

·         Ad Hoc Responsibilities:

ü  Undertake ad hoc tasks related to the NISC Business Area's responsibilities

·         Availability and Flexibility:

ü  Be prepared to work during scheduled maintenances, service affecting activities, and contingency situations beyond regular business hours

ü  Be on-call after working hours on weekends if necessary

·         Travel and Deployment:

ü  Be ready to travel and work at various locations, including Brainel'Alleud, SHAPE/Mons, HQ Brussels, The Hague/Netherlands, or other datacenters in NCIA's responsibility as required