Service Engineer (Early Engagement)

Essential Qualifications/Experience:

·       Bachelor's degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience

·       Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post

·       Experience with drafting ICT design and/or software development and planning of system and software delivery for large C4ISR projects

·       Experience in identifying and assessing new and emerging technologies and their adoption into larger systems

·       Experience in developing technology roadmaps taking into account emerging technology solutions

·       Experience managing relationships with technical stakeholders (internal and external)

·       Proven ability to apply analytical and systems thinking to complex problems.

·       Proven ability to moderate technical design related discussions with multi-disciplinary teams

·       Proven experience with presenting complex technical concepts to a diverse audience and at times non-technical audience

Desirable Qualifications/Experience:

·       Proven ability in process analysis, and design techniques, including needs assessment, specification development, planning and gap analysis

·       Knowledge in The Open Group TOGAF, ArchiMate, ITIL, COBIT, CISSP, or equivalent

·       Knowledge and experience with Military C4ISR systems requirement capture, analysis and specifications

DUTIES/ROLE:

·       Defines and manages scoping, requirements definition and prioritisation activities for initiatives of medium size and complexity

·       Contributes to selecting the requirements approach

·       Facilitates input from stakeholders, provides constructive challenge and enables effective prioritisation of requirements

·       Establishes requirements base-lines, obtains formal agreement to requirements, and ensures traceability to source

·       Systems development management

·       Plans and drives systems development projects which support the organisation's objectives and plans

·       Selects, adopts and adapts appropriate systems development methods, tools and techniques

·       Ensures that stakeholders are aware of required resources and that they are made available

·       Facilitates availability and optimum utilisation of resources

·       Monitors and reports on the progress of development projects

·       Ensures projects are carried out in accordance with agreed architectures, standards, methods and tools and addresses security and privacy requirements

·       Develops road maps to communicate future development activity. Systems integration and build

·       Provides technical expertise to enable the configuration of system components and equipment for systems testing

·       Collaborates with technical teams to develop and agree system integration plans and report on progress

·       Defines complex/new integration builds

·       Ensures that integration test environments are correctly configured

·       Designs, performs and reports results of tests of the integration build

·       Identifies and documents system integration components for recording in the configuration management system

·       Recommends and implements improvements to processes and tools

·       Under the direction of the Executive Officer, but largely on own initiative, the incumbent will perform duties such as the following

·       Collaborate with, and facilitate internal and external communication to fully document business needs and indicate solutions if required

·       Support the creation of requirements that meet the strategic needs of the business

·       Take responsibility for understanding client requirements, collecting data, supporting the analysis and problem resolution

·       Support coherence, standardization effort, assure quality of products and alignment across the systems in the use of the optimal technologies, leading to faster implementation and reduced cost of maintenance

·       Contribute to the early Solution Architecting team activities related to customer support to upcoming requirements

·       Act as the interface to the CTO Early Engagement to allow the smooth transition of customer requirements to the NIMSC Project teams

·       Maintain active link NIMSC customers

·       Promote and enforce outsourcing of commodity services

·       Promote transition from assets to services

·       Deputize for higher grade staff, if required

·       Perform other duties as may be required