Technician (User Support)

Essential Qualifications/Experience:

·       Computing Technology Industry Associating (CompTIA A+) or Microsoft Certified IT Professional

·       Proven Experience working Microsoft System Centre Configuration Manager

·       Proven Experience working with Active Directory Objects, user accounts and permissions

·       3+ years experience working in a ICT CIS environment

·       3+ years experience supporting IT users, desktop hardware and software

·       3+ years experience working in an IT administration role

·       Knowledge of the capabilities and deployment of Personal Computers (PC)

·       Knowledge of current operating systems and office automation software

DUTIES/ROLE:

·       Install, maintain and operate the full range of computing, printing and network devices required to deliver systems and services for customer office automation.

·       Install and configure for use, COTS software on networked and standalone workstations

·       Install and configure network client software on LAN workstations

·       Configure local server software and configure special peripheral devices

·       Create, maintain and troubleshoot user access issues for static and mobile devices

·       Work with Organisational Units in Active Directory and Group Policy Execute support requests, work orders and other tasks

·       Prepare software packages for automatic deployment

·       Contribute to IT Security compliance and remediation

·       Contribute to incident, change, configuration and asset management processes through ITSM toolkit