NELDOM Orchestration and Role Mapping Delivery Service

Essential Qualifications/Experience:

·       More than 7 years of NATO experience related to Education and Training

·       More than 7 years industry experience in change management and L&D-related posts

·       Master’s degree in Communications, Public Relations, Security related field, and/ or multi-year experience in a role conducting Digital Transformation in an international environment

·       Previous experience at the NATO HQ and across the NATO Enterprise performing digital transformation related stakeholder engagement, strategy planning and operational execution

·       Track record of collaboration with NETFs and the Bi-Strategic Commands (BiSCs) in the field of NATO L&D

·       Must possess an internationally recognised Cybersecurity certification

·       Certification in ITIL 4 and Agile Project Management

·       Ability to manage multiple tasks in a fast-paced environment

·       Significant experience in event management, and the planning, design and delivery of NATO L&D exercises and training events

·       Proficiency in the NATO Joint Exercise Management Module (JEMM) and the NATO Training Objective Management Module (TOMM)

·       Demonstrated ability to deliver learning architectures/ experiences and skills-competency mappings using the Skills for the Information Age (SFIA) and the National Initiative for Cybersecurity Education (NICE) frameworks

·       Application experience of the NATO Lessons Learned process (for the purpose of quality assurance)

·       Prior experience in the creation and delivery of L&D offerings in all formats (residential, online, distributed, hybrid) to international organisations such as NATO, UN, etc

·       Highly experienced in NATO Individual and Collective training and exercises within National and NATO frameworks. This includes the creation of TNAs and L&D solutions for consumption by NATO Enterprise personnel

·       Experience of designing enterprise-level Operating Models

·       Experience of design and delivery of engagement strategies and maturity models aligned to NATO cybersecurity and ICT coherence objectives

Desirable Qualifications/Experience:

·       Fluent or Native levels of English so as to ensure excellent written and verbal communication skills, and facilitating being an engaging public speaker

·       Ability to seamlessly engage all levels of staff (from interns to executive leadership, e.g. Flag Officers/General Officers)

·       High levels of Digital Literacy

·       Proactive and self-motivated

·       Strong interpersonal and collaboration skills

·       Ability to adapt to changing priorities and deadlines

·       Creative thinker with a passion for fostering a positive workplace culture

·       Detail-oriented with a commitment to producing high quality, error-free content

DUTIES/ROLE:

·       User Research and Journey Mapping

ü  Conduct quarterly user research to understand user needs and pain points related to the L&D mobile engagement

ü  Create Enterprise personas and user journey maps to identify opportunities for improving the mobile user experience

·       Design and Delivery of L&D Offerings

ü  Conduct bespoke Training Needs Analyses (TNAs) for respective training audiences (technical and non-technical)

ü  Formulate the design and delivery of L&D solutions to appropriately address the TNAs

ü  Employment of Learning Management Systems

·       Engagement Strategy

ü  Within the remit of the NELDOM scope develop and implement L&D engagement strategies, engagement plans and communication plans that align with CDT initiatives

ü  Collaborate with designers, developers, and product managers to create user-friendly learning experiences

ü  Effectively lead, manage and deliver simultaneous projects, ensuring all projects meet their requirements and are delivered on time, to cost and quality standards, while realising any identified benefits

ü  Create and manage project milestones; critical learning pathways; and potential risks and issues, ensuring that appropriate and effective mitigation strategies and contingency plans are prepared

·       Metrics Tracking and Analysis

ü  Track and analyse bespoke metrics to measure the success of mobile engagement and initiatives

ü  Identify areas for improvement and make recommendations based on data analysis

·       Change Management

ü  Develop a change management plan to support the adoption of CDT initiatives through mobile channels

ü  Identify and address potential resistance to change from mobile users

·       Stakeholder Management

ü  Within the remit of the NELDOM scope identify key stakeholders across the NATO Enterprise who will be impacted by or influence CDT initiatives

ü  Develop and maintain relationships with stakeholders to ensure alignment and buy-in

ü  Communicate effectively with stakeholders to keep them informed of project progress and address any concerns

ü  Conduct institutional analysis and quality assurance reporting directly to senior NATO Enterprise leadership

·       Content Management

ü  On a monthly rotation adapt at least four compelling content artefacts for internal stakeholders via communication channels, including newsletters, intranet, and other platforms

ü  Within the remit of the NELDOM collaborate with at least 10 different NATO Enterprise entities to ensure consistency and alignment with CDT organizational messaging

ü  On a weekly basis, review and contribute to the creation of digital content, ensuring information flow is up-to-date and user-friendly

ü  On a bi-monthly basis review and update implementation strategies to improve content curation, enabling better engagement and accessibility across the NATO Enterprise

·       Collaboration

ü  Within the remit of the NELDOM scope engage daily with NCI Academy and CDT L&D staff and project teams to actively support L&D portfolio delivery

·       Leadership & Employee Engagement

ü  On a monthly rotation support the planning and execution of internal events, workshops, and employee development programs

ü  Within the remit of the NELDOM scope design and support the preparation of engagement and key leadership development, ensuring alignment with the overall CDT communication strategy

ü  Support the dissemination of important updates and messages from leadership to staff

·       Feedback and Analysis

ü  Establish feedback mechanisms to assess the effectiveness of internal communications

ü  Within the remit of the NELDOM scope design and analyse NATO Enterprise-wide engagement metrics to evaluate engagement and make recommendations for improvement

ü  Due to the AGILE approach of this project, there is a need to define a set of specific arrangements between NCIA and CDT and the contractor that specifically defines the deliverables to be provided as well as their associated acceptance criteria. This includes deliverable planning, execution and review processes, which are detailed below:

·       NELDOM Design and Implementation

ü  Support the design of comprehensive NELDOM governance architecture defining roles, responsibilities, processes, and decision-making authorities

ü  Support the development of a NELDOM integration framework connecting NATO Enterprise L&D entities

ü  Support the creation of a NELDOM service catalogue defining standardized NATO L&D offerings

ü  Support the establishment of a NELDOM metrics framework measuring enterprise-wide L&D effectiveness

ü  Facilitate NELDOM validation through stakeholder workshops and governance board reviews

·       Community Maturation Coordination

ü  Within the remit of the NELDOM scope conduct quarterly Community Maturity Model (CMM) assessments measuring progress against defined criteria

ü  Facilitate vision-setting workshops establishing shared objectives and success metrics

ü  Coordinate development of shared taxonomies, frameworks, and standards

ü  Support pilot initiative design, implementation, and evaluation

ü  Manage Memoranda of Understanding (MoU) development and signature processes

·       Knowledge Management and Transfer

ü  Design and implement knowledge repositories for each NELDOM community

ü  Establish cross-community knowledge exchange mechanisms

ü  Create documentation standards and templates

ü  Facilitate Lessons Identified/ Lessons Learned (LI/ LL) capture and dissemination using the NATO LI/ LL format and best practices

ü  Support best practice identification and sharing

·       Metrics, Analysis, and Reporting

ü  Within the remit of the NELDOM scope develop comprehensive metrics frameworks measuring community maturity progression

ü  Track engagement metrics, participation rates, and collaboration intensity

ü  Conduct quarterly stakeholder satisfaction assessments

ü  Analyse pilot initiative outcomes and value realisation

ü  Produce executive-level progress reports and recommendations

·       Stakeholder Engagement and Change Management

·       Within the remit of the NELDOM scope execute targeted stakeholder engagement strategies for each community

·       Facilitate periodic community forums building relationships and trust

·       Conduct change impact assessments and mitigation planning

·       Develop communication strategies ensuring consistent messaging

·       Manage resistance through targeted interventions and stakeholder dialogue