IT Logistics Support

Essential Qualifications/Experience:

·       The IWC should have relevant experience in Asset Management, processing of incoming and outgoing assets

Experience with Asset Management tools, for recording and processing of assets

·       Experience with ITSM ticketing system for monitoring and processing of incoming service requests

·       Fluency in written and spoken English is required

·       Experience in the following areas would be desirable: NATO and NCI Agency environments; international military and civilian settings; Knowledge of NATO Logistics Regulations; Basic knowledge of IT hardware; Asset Management toolsets and Microsoft Office packages

·       Vocational Training at higher level in Supply, Logistics or Supply Chain Management, or Diploma of secondary education, with 5 years of related experience

·       Experience in Order and Inventory Management methods within an Asset Management Database. e.g. Oracle

·       Experience in activities which involve the provision of administrative assistance to compile, verify, record and process forms and documents

DUTIES/ROLE:

·       Supports the administration and maintenance of NCI Agency CIS Property Accounting Records within CSU Area of Responsibility (AoR)

·       Processing of IT asset deliveries, storage and shipments

·       Requisitioning, Receipt, Storage, Distribution, Exchange, Movement and Disposal of CIS Assets within the CSU AoR

·       Administration and maintenance of IT assets in central database

·       Provision of IT assets to local customer within Service Level Agreements (SLA)

·       Assists with Annual Inventory activities and, coordinate these with local CIS Points of Contacts (CISPOCS) and Uedem logistics team

·       Conducts activities related to CIS equipment discrepancies including hardware dismantling, documenting and reporting in accordance with NCI Agency directives

·       Coordinates closely with technicians to ensure that the correct CIS equipment is requested to satisfy the user's requirement

·       Liaises closely with Uedem logistics team and Service Management Branch Head, and provide assistance as required

·       Plans, schedules own work and monitor work progress

·       Performs other duties as may be required