IT Services
Contract
Belgium
Braine - l'Alleud
Needed
NCIA
DUTIES/ROLE:
· Under the overall direction of the Service Owner and Service Delivery Manager, the incumbent will perform duties such as the following:
· Being responsible for the assigned business applications and services
· Providing 2nd and 3rd line support to the assigned business applications, by responding to service requests, investigating and resolving incidents and problems, communicating solutions or advices to customers and users on changes and improvements based on best business practices
· Contributing to the gathering, analysis, setup, design and documentation of new requirements and change requests
· Developing and reviewing documentation such as requirements definitions, functional and technical design documents, systems specifications or other deliverables
· Providing time estimates for the development and implementation of new requirements
· Ensures full lifecycle tests of requests for change before they are presented to the user for user acceptance testing
· Active contribution to relevant projects or service operation across Service Lines where integration is required
· Participating/attending job-related conferences and trainings in order to keep the knowledge and expertise up-to-date
· Providing briefings and presentations
· Performing other duties as may be required
All the mandatory requirements have to be met in order to apply.