Configuration Management Implementation

Essential Qualifications/Experience:

·       The proposed resource shall have formal recognition of configuration management competence, demonstrated by a recognized configuration management certification, qualification, or formal training credential (eg, CM2/CMII, ITIL, ISO 10007, EIA-649) or by equivalent documented professional experience in configuration management delivery in comparable environments. Evidence shall be provided in the bidder’s submission

·       Be an expert user of Microsoft Excel

·       Demonstrate excellent attention to detail

·       Have a solid understanding of configuration management processes

·       Be able to work independently and organize information flows in a way that minimizes errors

·       Have a good working understanding of:

ü  server hardware, in particular storage, network, memory and CPU architectures

ü  network equipment, in particular Cisco equipment, transceiver types, interfaces, network modules, support models and licensing

ü  cabling infrastructure, including fiber, copper, media type, speed and length

·       Understanding of physical security in a NATO or Defense environment

·       Experience with Patch Manager, CMDB tools, ServiceNow, Jira, SharePoint or equivalent configuration/documentation repositories

Desirable Qualifications/Experience:

·       Facility to design and implement relational databases and experience with Microsoft database tools

·       Experience in project management support

·       Good knowledge of project management principles, practices and procedures

·       Proficiency in the Microsoft Office Suite

·       Proficiency in taking meeting minutes and drafting comprehensive summaries

·       Thorough knowledge of written and spoken English, including the ability to write concise instructions for different audiences

·       Ability to establish and maintain effective working relationships with stakeholders

DUTIES/ROLE:

·       Applying the configuration management framework of the Organisation's delivery methodology and tooling

·       Maintaining the project and Enterprise Configuration Management Database (CMDB) or equivalent register across all active Work Packages

·       Defining and enforcing configuration identification, baselining, change control, status accounting, and audit procedures

·       Integrating configuration management with the change control and release processes

·       Conducting periodic configuration audits to verify alignment between physical and recorded assets

·       Producing configuration status reports for project and programme boards

·       Supporting project teams in applying configuration management practices consistently

·       Supporting project in hand over – take over activities between other contracts to project team to agency teams and back, depending on project implementation phase

·       Liaising with the PMO, technical leads, and suppliers to manage configuration items across boundaries

·       Maintaining, including adding, changing and removing, Bills of Materials for Purchaser Requisitions and other agreed project configuration items

·       Maintaining and updating rack elevation configurations

·       Maintaining equipment port identification documentation

·       Maintaining cabling diagrams and cable connection documentation

·       Verifying configuration data against Patch Manager and the Configuration Management Database / CMDB, or equivalent authoritative register

·       Maintaining version control and historical records for the above products

·       Creating configuration reports and other related reports as required by the project