Principal Technician (ICT Systems)

Essential Qualifications/Experience:

·       Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience

·       3+ years practical experience of implementation and maintenance of ICT end systems within a large organization

·       Good experience configuring hardware and software

·       Good understanding of ICT systems and the ability to work independently to solve problems

·       Hands-on experience troubleshooting technical issues and providing technical support to end-users

Desirable Qualifications/Experience:

·       Hands-on experience on troubleshooting technical issues and providing technical support to end-users

·       Network configuration, debugging trouble shouting (TCP/IP, VPN, VLAN, firewall, DNS)

·       Cybersecurity infrastructure understanding

·       Software development in java, C, C++, python, scripting language

·       Hardware and software configuration of Server hosting platforms, custom disk configurations with specific storage controllers, RAID configuration, redundancy management

·       Overall Strong analytical and problem-solving skills on:

ü  Remote server administration

ü  Log analysis

ü  Network tool usage (Wireshark)

·       Training:

ü  ITIL foundation or advanced level training and certification

DUTIES/ROLE:

·       Software configuration

ü  Assists in designing, verifying, documenting, amending and refactoring moderately complex software configurations for deployment

ü  Applies agreed standards and tools, to achieve a well-engineered result

ü  Collaborates in reviews of work with others as appropriate

·        System software

ü  Monitors operational systems for resource usage and failure rates, to inform and facilitate system software tuning

ü  Applies system software parameters to maximise throughput and efficiency

ü  Installs and tests new versions of system software

ü  Contributes to preparation of software implementation procedures with fall back contingency plans

·       Network support

ü  Carries out agreed network maintenance tasks and specified operational configuration of network components

ü  Establish and diagnose network problems/faults using the required troubleshooting methodology and tools

ü  Uses network management software and tools to collect agreed performance and traffic statistics

·       Systems installation and removal

ü  Installs or removes hardware and/or software, using supplied installation instructions and tools, including handover to the client

ü  Uses standard procedures and diagnostic tools to test installations, correct problems, and document results

ü  Records details of all components that have been installed and removed

ü  Assists users and follows agreed procedures for further help or escalation

ü  Contributes to the development of installation procedures and standards

·       Release and deployment

ü  Uses approved tools and techniques for specific deployment activities

ü  Administers the recording of activities, logging of results and documents technical activities undertaken

·       Additional duties for this post:

ü  The Principal Technician (ICT Systems) will provide 24/7 Immediate On-Call Response to the Service Operations with technical AirC2 expertise and solutions at Level 2 support with ticket response and resolutions that will meet current operational needs and defined Key Performance Indicators (KPIs) 

ü  The Principal Technician (ICT Systems) will work as an on-site integrated member of the assigned service team, when not on 24/7 on-call duty for immediate ticket response and resolution. He will help with the design, development, test and on-site support of engineering changes to services, processes, organisation, operating model and other aspects. This effort may be required in addition to his/her daily service operations and maintenance tasks