Principal Learning Coordinator

Essential Qualifications/Experience:

·       3+ years of progressively responsible experience in an Education or Training facility or in the training department of a NATO command or international organization

·       Experience managing complex scheduling and allocation of resources, preferably in an academic or training setting or similar environment

·       Experience and proficiency with enterprise systems (e.g., TMS, EBA, ERP/financial tools), including data entry, record management, and basic financial processing)

·       Proven customer service experience communicating with customers, internal staff, external entities and stakeholders. Proven ability to manage multiple and competing demands and a rapidly changing environment

·       Strong administrative and organizational skills, with proven experience managing logistics, scheduling, and high-volume operational tasks

·       Familiarity with E-ITEP or comparable Learning Management Systems (LMS), including the ability to manage, upload, and maintain course and schedule data

·       Solid reporting and data management skills, including the ability to prepare reports on course iterations and course plans, and to perform data downloads and bulk uploads in training management systems

DUTIES/ROLE:

·       Provide 1st line support to training coordinators, instructors and students from over 80 NATO and National organizations and entities, developing timely solutions to emerging challenges, as required

·       Advise training coordinators, instructors, and leadership regarding course iteration requests and scheduling, to include gathering requirements and identifying appropriate existing or tailored learning solutions

·       Coordinate course iterations on a daily basis, adhering to the Academy schedule or adjusting, as required

·       Coordinate real-life and technical support to instructors and students for course iterations in Oeiras and remote locations (eg., access, classroom booking and configuration, audio / visual and network services, security, building-facilities)

·       Administer course iteration scheduling, resources, and funding in the NCI Academy Training Management System (TMS) and NCIA Enterprise Business Applications (EBA), ensuring timeliness and data quality

·       Participate in the planning and overall management of the NCI Academy course iteration schedule

·       Be prepared to coordinate events, including real-life and technical support (eg., conferences, symposiums, workshops, visits)

·       Be prepared to contribute towards the development and administration of the NCI Academy Cyberspace Learning Catalogue

·       Be prepared to onboard instructors and in-process students or event participants

·       Perform other duties as may be required