IRRT Principal Technician

Essential Qualifications/Experience:

·       Proficiency in design, integration and implementation of directory systems (based on DirX COTS)

·       Familiarity with ACP133, Lightweight Directory Access Protocol (LDAP), ITU-T X.500 standards

·       Requires demonstrable expertise in X.500/LDAP directory and directory synchronization products

·       At least 2 years' experience in Identity Management

·       Completion of DirX Identity 1, DirX Identity 2 and DirX Directory courses / certification demonstrating a comprehensive understanding of its functionalities and maintenance requirements. o Proficiency in TCL (Tool Command Language) with a demonstrable level of experience in scripting and automation tasks, specifically in DirX

·       Familiarity with Active Directory for managing user accounts, permissions and access control within the organization's network environment

·       Proficiency in SQL for database management and querying

·       Experience with .NET or Java development for software customizations and enhancements

·       Familiarity with PowerShell scripting for automation and system administration tasks

·       Experience with Linux Red Hat operating system administrationo Knowledge of PKI (Public Key Infrastructure) and experience with managing digital certificates

·       Experience in providing technical support and maintenance for similar software systems based on DirX COTS

·       Experience in developing new functionality for similar software systems based on DirX COTS (I.e. Java and TCL)

·       Must have excellent spoken and written English communication and presentation skills, as demonstrated by recent experience (within the past 5 years)

·       Excellent communication skills to effectively interact with users, team members and stakeholders

·       Must demonstrate the ability and self-motivation to work on his/her own but must also work well within groups as part of a team

·       Must demonstrate an ability and keen sense for problem-solving

·       Motivated, good communication skills, team player

·       Able to work independently with minimal supervision

·       Knowledge of NATO responsibilities and organization

DUTIES/ROLE:

·       Monitor, operate and administer the DirX Product Family (I.e. DirX Directory, DirX Identity)

·       Establish, administer and maintain DirX Directory

·       Synchronization tool parameters and repository tool parameters

·       Develop and implement operating procedures following Purchaser's guidance

·       Respond to user inquiries and technical support (Level 2 and Level 3) requests via NCI Agency's ticketing systems (I.e. ITSM)

·       Troubleshoot and diagnose software issues reported by users

·       Management, provisioning and implementation of any alternative or superseding software items should the original item be no longer available or no longer supported

·       Conduct regular maintenance tasks, such as performance monitoring and optimizations to ensure Continual Service Improvement

·       Offer on the job training and documentation to the Level 1 support team for software usage and best practices

·       Perform data backups and disaster recovery procedures as described in Administrator Manual

·       Collaborate with the stakeholders, both internal and externals, as necessary, to coordinate efforts and ensure smooth execution of software support and development activities

·       Ensure compliance with software license agreements and security protocols

·       Provide support in connecting other future affiliates to NEDS (either Master Data Sources or Consumers of data) by performing the necessary configuration and customization of NEDS.

·       Execute the processes of Incident Management, Change Management and Release Management, as required, following the NCI Agency procedures.

·       Implement small increments or enhancements to the current NEDS application as requested by the NEDS Service Delivery Manager to address specific needs or improve functionality

·       Configure DirX to connect additional HR sources as Authoritative Data Source

·       Build additional connectors to facilitate the integration with other systems using standard DirX technologies

·       On-Call Support and Responsibilities

·       The Contractor's personnel will participate in a rotation-based on-call system with the Purchaser's staff

·       On-call activities are considered delivery-based and part of the monthly sprint cycle

·       On-Call Rotation Schedule

·       The schedule will be defined during sprint planning and will outline who is responsible for on-call activities duties each week

·       On-call shifts will cover critical issues outside the normal working hours

·       The Contractor's personnel would cover maximum 2 weeks per month

·       On-Call Responsibilities

·       Responding to urgent incidents or requests during the designated on-call hours

·       Resolving high-priority incidents to ensure minimal downtime and quick resolution

·       Documenting any on-call activities, including actions taken to resolve issues

·       On-Call Deliverables

·       After each on-call day, a daily status report will be provided on a Purchaser provided SharePoint page containing the following information:

ü  Any Issue: Yes / No

ü  Remarks: Summary of the issue and the fix provided

·       The daily report will be provided no later than 8:30 the following day

·       A summary of the issues handled and resolutions provided during the on-call period will be submitted at the end of the sprint