VDI Engineer

EXPERIENCE AND EDUCATION:

Essential Qualifications/Experience:

·         Group Policy Management (GPOs): 3 to 5 years experience in assisting in the creation, modification, and maintenance of Group Policies to enforce settings across user devices

·         Incident Management: 3 to 5 years experience in responding to reported service incidents identifying causes and initiate resolution, collaborate with incident management team

·         ITIL Concepts: 2 to 3 years experience - Desirable certification in ITIL Foundation

·         VMware AppVolume: 3 to 5 years experience in management and deployment of AppVolumes, troubleshooting, and updates

·         VMware Horizon: 5+ years experience in Setup, configuration, and management of Horizon VDI environments

·         VMware vSphere: 5+ years experience managing virtual machines, ESXi hosts, and vCenter operations

·         VMware DEM/UEM: 3+ years experience in user environment management, personalization, and policy enforcement

·         FSLogix: 3+ years experience in profile management, troubleshooting logon issues, and optimization

·         Master Image (VDI-MDT): 5+ years experience in creating, maintaining, and optimizing VDI master images using MDT

DUTIES/ROLE: 

·         Perform daily administration, troubleshooting and monitoring of VDI infrastructure instances including underlying virtual, application delivery and profile infrastructure

·         Conduct installation, upgrade and configuration of existing and new VDI instances including associated virtual and application

·         Monitor the performance on DEX tools, troubleshoot and continuously optimize the existing VDI setup including so called master or "golden" images. Ensure healthy and functional end user computing environment

·         Review, troubleshoot and ensure compliance with security policies and functional requirements of the VDI setup and associated enabling technologies (Active Directory)

·         Work on and resolve incidents and service requests using the Purchaser's trouble ticket system. Enhance the business continuity by improving the fault tolerance and disaster recovery

·         Propose design, implement, test and maintain fault tolerance and disaster recovery of the complete VDI stack including virtual infrastructure, VDI, application and user profile layers. Improve the maturity of the IT Operations

·         Develop, implement, improve and follow standard operating procedures and instructions on IT operation activities related to the VDI setup

·         Develop, disseminate and improve instructions for Level 1 and Level 2 technicians

·         Perform on the job trainings as needed to team members, Level 1 and Level 2 technicians