Principal Technician (Digital Communication Services) NaaS

EXPERIENCE AND EDUCATION:

Essential Qualifications/Experience:

·         A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience

·         Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCIA, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post

·         3+ years practical experience with the designing, implementing, and maintaining the core network architecture for large organizations

·         Relevant practical experience configuring, troubleshooting and optimizing Wireless LAN Controllers, Routers, Switches, and other hardware/software networking elements

·         Ability to stay updated with emerging technologies

Desirable Qualifications/Experience:

·         Knowledge and experience of Network Local Area Network, and Network Wireless Communications

·         Knowledge and experience in applying ITIL principles and methodologies applied to effective Service Management and Control

·         Experience with centralised management systems, e.g., DX NetOps Spectrum, Cisco Catalyst Center, Splunk and/or Cisco ISE

·         Public cloud experience and CSP certifications from Azure, AWS, GCP, Meraki technologies

·         Prior experience of working in an international environment comprising both military and civilian elements

·         Knowledge of NATO responsibilities and organization, including ACO and ACT

·         Valid CCNA Certification or other vendor network certifications are welcome

DUTIES/ROLE: 

·         Systems design

ü  Designs large or complex systems and undertakes impact analysis on major design options and trade-offs

ü  Ensures that the system design balances functional and nonfunctional requirements

ü  Reviews systems design and ensures that appropriate methods, tools and techniques are applied effectively

ü  Makes recommendations and assesses and manages associated risks

ü  Adopts and adapts system design methods, tools and techniques

ü  Contributes to development of system design policies, standards and selection of architecture components

·         Network design

ü  Produces, or approves network providers', network architectures, topologies and configuration databases for own area of responsibility

ü  Specifies design parameters for network connectivity, capacity, speed, interfacing, security and access, in line with business requirements

ü  Assesses network-related risks and specifies recovery routines and contingency procedures

ü  Creates multiple design views to address the different stakeholders' concerns and to handle both functional and nonfunctional requirements

·         Systems integration and build

ü  Plans and drives activities to develop organisational systems integration and build capabilities including automation and continuous integration

ü  Identifies, evaluates and manages the adoption of tools, techniques and processes to create a robust integration framework

ü  Provides authoritative advice and guidance on any aspect of systems integration

ü  Leads integration work in line with the agreed system and service design

ü  Assesses risks and takes preventative action

ü  Measures and monitors applications of standards

ü  Contributes to the development of organisational policies, standards, and guidelines for systems integration

·         Network support

ü  Drafts and maintains procedures and documentation for network support and operation

ü  Makes a significant contribution to the investigation, diagnosis and resolution of network problems

ü  Ensures that all requests for support are dealt with according to set standards and procedures

·         Be responsible for implementing, and maintaining network routing infrastructure. Their duties typically include

ü  Network Design & Implementation – Plan, configure, and deploy LAN and WLAN networks

ü  QoS Optimization – Configure and enhance Quality of Service in LAN and Wireless LAN networks

ü  Troubleshooting & Support – Diagnose and resolve LAN issues, including latency, congestion, and failures

ü  Security & Compliance – Implement route filtering, prefix lists, and security policies to prevent unauthorized access

ü  Capacity Planning – Monitor network usage and plan for scalability and growth

ü  Documentation & Reporting – Maintain network diagrams, change logs, and incident reports

ü  Collaboration – Work with other teams (e.g., security, data center cloud) to ensure seamless connectivity

ü  Software & Firmware Management – Upgrade and patch routers to maintain security and stability

ü  Testing & Lab Work – Conduct network simulations and testing before deploying changes

·         On-Call Support – Be available on a rotating basis for after-hours network incidents and escalations

·         Enterprise Security Operations Center (ESOC) – Take assigned shifts in the ESOC to monitor and manage network operations in real-time