Logistics & IT Support Specialist

EXPERIENCE AND EDUCATION:

Essential Qualifications/Experience:

·         Vocational training at middle level in a relevant discipline, or equivalent, or Diploma of secondary education in Supply, Logistics or Supply Chain Management with 3 years of experience

·         Workstation System Administration

·         Administration of Mobile Device Manager

·         PABX Administration

·         Microsoft Excel advanced skills such as Slicing

·         IT Service Desk Support

Desirable Qualifications/Experience:

·         Knowledge of NATO Logistics Regulations

·         Practical experience in the use of PC based resource management tools

·         General knowledge of ADP and telecommunications assets

·         Prior experience of working in an international environment comprising both military and civilian elements

·         Knowledge of NATO responsibilities and organization.

·         ITIL v3 Foundation

·         Knowledge of Audiovisual systems

DUTIES/ROLE: 

·         Assists in the administration and maintenance of NCI Agency CIS Assets Property Accounting

·         Assists in the conduction of Annual Inventory Inspections in accordance Agency Directives

·         Assists with CIS equipment discrepancies to be fully investigated, documented, and reported in accordance with NCI Agency directives

·         Assists in the Requisitioning, Receipt, Storage, Distribution, Exchange, Movement and Disposal of CIS Assets within the CSE

·         Coordinates closely with technicians to ensure that the correct CIS equipment is requested to satisfy the user's requirement

·         Responsible for Asset Management transaction requests and following NCI Agency Directives and CSSC Standard Operating Procedures for ordering CIS equipment

·         Will optimize logistic processes at the site

·         Will streamline storage of CIS assets at the site

·         Will manage visitor requests to the site

·         Customer Service Desk activities: recording user problems and opening tickets

·         1st Level IT support for printers, projectors, telephones, video conferencing, cabling, UPS batteries

·         System administration of Windows 10/11 workstations

·         Level 1 administration of Telephone PABX

·         Management of IOS devices using MDM