CIS Technician (Operations & Exercises)

EXPERIENCE AND EDUCATION:

Essential Qualifications/Experience:

·         3+ years' experience working in an ICT CIS environment

·         3+ years' experience supporting IT users, desktop hardware and software

·         3+ years' experience working in an IT administration role

·         3+ years' experience supporting NATO exercises as IT staff

·         Experience of providing hands on technical assistance across a diverse range of CIS equipment including but not limited to Workstations, Laptops, scanners, printers and VTC equipment

·         Background and experience in NATO static and deployable CIS equipment and networks

·         Working knowledge of policy, procedures, and organization of NATO CIS

·         Working knowledge of ITIL processes and procedures (incident, change, configuration and asset management)

·         Working knowledge of ITSM ticketing tools (BMC Remedy)

·         Working knowledge of Active Directory

·         Working knowledge of SharePoint would be advantageous

·         Working knowledge of current operating systems and office automation software

DUTIES/ROLE: 

·         Exercise Support

ü  Supports Local Technical Support teams in build-up, deployment and tear-down activities related to exercises

ü  Assists in planning support of local exercise requirements

ü  Assists in maintaining CSU Norfolk annual exercise calendar and exercise support planning documents

ü  Assist in site surveys and collecting lessons identified

ü  Assist logisticians by receiving and storing CIS equipment and controlling access to it

·         Ad-Hoc events support

ü  Coordinates all CIS requirements in relation to set up, deployment and tear-down activities related to events and conferences

ü  Works with CSU change coordinators and local technical teams to assess customer requirements and provide response to customer requests for support

ü  Assist in maintaining overview of ad-hoc event support activity and effort throughout the year