Senior Technician (AV/VTC Support)

EXPERIENCE AND EDUCATION:

Essential Qualifications/Experience:

·         5+ years' relevant experience as a VTC and Audio Visual Technician

·         Practical experience in planning, installing or maintaining audio/visual equipment and their associated voice or data terminal, line and routing equipment

·         Experience in the installation, maintenance and repair of Audio/Visual and simultaneous interpretation equipment

·         Experience in a customer service support environment

·         Experience in a problem and incident management

Desirable Qualifications/Experience:

·         Prior experience of working in an international environment comprising both military and civilian elements

·         Cisco Certified Network Associate (CCNA) Certified

·         Polycom Certified Videoconferencing Engineer (PCVE) Certified

·         Info Comm AV Installation Level 1: System Fabrication

·         NATO Video Tele Conferencing Servers (VTC MCU) Course

·         NATO HD Video Tele Conferencing Facilitator (VTC HD)

·         Working knowledge of Crestron / Extron Control Units

DUTIES/ROLE: 

·         Support the VTC and audio/visual (VTC and A/V) services provided by the CSU in accordance with extant service level agreements and other formal service provisioning arrangements

·         Coordinate directly with the relevant front office staff to provide VIP level VTC facilitator services to FOGOs and HQ staffs

·         Coordinate with customer OPR to establish requirements for VIP conference support (i.e. VTC and A/V), translate that requirement into agreed service provisioning in accordance with the extant service level agreement and manage the delivery of the agreed services

·         Support the Agency's VTC Network Operations Centre to ensure seamless service delivery across the NATO enterprise and, as required, function as the Agency's gateway for establishing VTCs between the NATO enterprise and external customers in N. America with a particular focus operational VTCs between the USN afloat assets and afloat assets from the other Allies

·         Support the Senior Technician as the alternate CIS point of contact (POC) for VTC and A/V asset management and provide first & second line support for the managed assets in accordance with service agreements and applicable support contracts throughout the CSU Norfolk area of geographic responsibility (AoGR)

·         Support NCIA NDW VTC Engineers to maintain of NATO WIDE VTC Infrastructure systems, support the team as field engineer, whenever required to update or replace obsolete subsystems

·         Function as the NCI Agency point of presence in N. America for all VTC and A/V services including the supporting the management of industry contracts

·         Be the subject matter expert for all VTC and A/V matters including the development of courses of action and applicable risk assessment

·         Perform other duties as may be required