Principal Technician (Digital Infrastructure)

EXPERIENCE AND EDUCATION:

Essential Qualifications/Experience:

·         Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience

·         3+ years' experience in the implementing, and managing the underlying technology, software and hardware WAN/LAN components that ensure the smooth functioning of switches, routers, firewalls, network systems, monitoring systems, crypto and security systems

·         Practical experience troubleshooting infrastructure related issues, perform regular maintenance

Desirable Qualifications/Experience:

·         Practical experience in network configuration, analysis, integration, testing, implementation and support

·         Knowledge of operating network authentication and authorization systems and technologies (e.g.802.1x, ISE, RADIUS, TACACS+)

·         Practical experience in the deployment, use and configuration of Cisco Prime

·         Knowledge and experience of configuration, operation and management of Voice over IP (VoIP) infrastructure (e.g. CUCM)

·         Prior experience in the management of technical teams/personnel

·         3+ years' experience of multivendor (e.g. Cisco, Dell) Routing (WAN) and Switching (LAN), as well as Enterprise environments

·         3+ years' experience with the configuration and operation of Network Monitoring and Event Management systems (e.g. Spectrum, Splunk)

·         Knowledge and experience of implementing and operating WAN and LAN technologies within an Enterprise and Services Provider network

·         General understanding of related telecommunications systems and techniques of TDM, MPLS, Software Defined Networking and Access, Video, Voice and VoIP technology

·         Experience of maintaining and configuring cryptographic equipment such as TCE 621 family

·         Knowledge of IPv6 network technologies and concepts

·         Knowledge of Datacentre technologies and Virtualized Switching

·         Knowledge and experience in applying ITIL, ITU-T principles and methodologies applied to effective Service Management and Control

·         Prior experience of working in an international environment comprising both military and civilian elements

·         Knowledge of NATO responsibilities and organization, including ACO and ACT

·         Training/Certifications:

ü  ITIL Foundation certificate holder

ü  Minimum qualification of an associate level Networking

ü  Professional certification (e.g. CCNA)

DUTIES/ROLE: 

·         Systems design

ü  Follows standard approaches and established design patterns to create new designs for simple systems or system components

ü  Identifies and resolves minor design issues

ü  Identifies alternative design options and seeks guidance when deviating from established design patterns

·         Systems integration and build

ü  Provides technical expertise to enable the configuration of system components and equipment for systems testing

ü  Collaborates with technical teams to develop and agree system integration plans and report on progress

ü  Defines complex/new integration builds

ü  Ensures that integration test environments are correctly configured

ü  Designs, performs and reports results of tests of the integration build

ü  Identifies and documents system integration components for recording in the configuration management system

ü  Recommends and implements improvements to processes and tools

·         IT infrastructure

ü  Provisions/installs, configures and maintains infrastructure services and components

ü  Monitors, measures and reports on infrastructure load, performance and security events

ü  Identifies operational issues and contributes to their resolution

ü  Carries out agreed operational procedures, including backup/restore, using supplied infrastructure tools and scripts

ü  Carries out agreed system software maintenance tasks

ü  Automates routine system administration tasks to specifications using standard tools and basic scripting

·         Additional duties for this post:

ü  Establishes, monitors and conducts On-The-Job Training (OJT) to ensure all personnel are proficient in their duties

ü  Ensures compliance with cryptographic security standards

ü  Supervises the maintenance and installation of on-line Crypto equipment

ü  Provides collaboration and assistance to other work sections within Service Operations Branch in support of mission requirements

ü  Performs other duties as required