Senior Technician (Digital Infrastructure)

EXPERIENCE AND EDUCATION:

Essential Qualifications/Experience:

·         Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience

·         2+ years' practical, hands-on experience supporting core enterprise computing services:

ü  System Administration on a large computer network

ü  Windows & Linux Operating Systems

ü  Active Directory & Group Policy Management

ü  Virtualization of servers and desktops

ü  Storage Area Networks (SANs)

ü  Data Backup systems

ü  Use of scripting to automate tasks

ü  Large scale system management tools, such as MCM (Microsoft Configuration Manager)

ü  ITIL Problem Management

Desirable Qualifications/Experience:

·         University Bachelors degree in a CIS related subject

·         Active certifications covering CIS related topics from recognized & accredited organizations

·         Practical experience in the area of cybersecurity

·         Comprehensive knowledge of the principles of computer and communications security, networking, and the vulnerabilities of modern operating systems and applications

·         ITIL certification and experience in applying ITIL Change Management and/or Service Asset and Configuration Management processes

·         Prior experience of working in an international environment comprising both military and civilian elements

·         Knowledge of NATO responsibilities and organization, including ACO and ACT

DUTIES/ROLE: 

·         Accomplish system administrator duties for NU, NR and NS CIS systems in the CSU AOR

·         Accomplish server/client hardware and software troubleshooting actions

·         Maintain and update VMware Virtual Environment

·         Analyze and implement Microsoft Active Directory changes to meet user or operational requirements

·         Analyze and update Microsoft & Linux policies for system optimization and security

·         Implement and test new software versions and patches

·         Write PowerShell commands and scripts to automate system administration tasks

·         Provide assistance with fault resolution and document actions in accordance with Incident Management procedures

·         Develop and maintain Standard Operating Procedures for routine system administration duties

·         Maintain Physical Server Hardware in local Data Centre

·         Provide status updates for assigned requests using ITSM Service Desk Software

·         Follows-up with users on completed requests prior to closing

·         Provide collaboration and assistance to other work sections within Service Operations Branch in support of mission requirements

·         Can support physical task requirements with the ability to lift up to 25 lbs

·         Deputise for higher grade staff as required

·         Performs other duties as required